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Client Reviews

What Customers Have to Say About Toshack

Both Harold and I would like to express our thanks to everyone for the great work completed from everyone at Toshack.  The four gentlemen who installed our new furnace and air conditioner, did a much appreciated installation and cleanup. Bob was very helpful in helping us decide what kind of furnace and air conditioner would suit our needs. Michelle thank you for completing the paper work, I just got a notice the Visa is on it’s way.  Thank you to Harry and (Hugh) George for understanding our Visa needs, all has been paid. We would also like to say how comfy our home is with the new furnace, and can’t wait for the cooler house in the summer.  Both Harold and I hope you have a relaxing holiday at Christmas. Thank you.
-Donna and Harold Hawkins

Great Service, highly recommended.  Installed it perfectly and the service men were just wonderful!  THANK YOU!
-Tinku Chak

Gloria, I have rarely felt compelled to send a note like this. I must say that in the couple of years I have used Toshack for my heating needs I have been super impressed. As you know we went through some difficult times last year with the old furnace. Every single tech that has been at my house and has provided services has been exceptional even when the problem could not be found. Your prompt responses to my calls were amazing and the invoices for services have always been fair. The new furnace install was smooth, the price was solid and again everyone involved left the place looking better than it was when they arrived. I am extremely pleased with your company. And I will be promoting Toshack whenever I have an opportunity. Please send my regards to the owners (s), Bob and all of your techs who have assisted. Everyone I have dealt with is a promoter of the company and I anticipate business growth based on your approach.
– Chris Edwards

Just wanted to pass on my admiration for your company
My Tenants called me at 6:45PM Friday evening to tell me the furnace was spewing fumes.
I called all the big companies (Direct, Reliance) mainly because of their advertsing. Direct said they could send someone out between 12 and 4PM next day.
Meantime tenant called a firm in Carleton Place they said they would go out that evening. Carleton Place firm called a 9:45 to say not an emergency so would not go out until Monday.
I booked the tenants into a hotel room (2 adults and 3 kids)
I got on-line and called any number I could find that said they had emergency service. Yours included.
The only call I received back was from Curtis at 11:45. I thanked Curtis for the call and said that tenants were already in hotel room, said thank you for returning my call.
Next day I was told that the bigger firm could not go until Monday (needless to say I was furious)
Called Curtis’ number back. Curtis called me back and said he was totally booked for Saturday but could go in on Sunday. Paid another night for hotel.
Curtis went in on Sunday and red tagged the furnace (Heat exchanger). Curtis told me that the office would call me Monday morning to give a quote on repairs and or new furnace.
Gloria called me Monday morning to discuss options I stated that I did not want to discuss repair. Just replace the furnace. Gloria said that Bob would contact me with quotes.
Bob Barker got back to me immediately we agreed on unit, Bob called to say could be installed on Wednesday (not sure if he had to juggle for the Wednesday installation)
By noon on Monday between Bob and Gloria all the paperwork which included financing was done.
Unit installed yesterday and I understand from the tenant that all is good. I ended up paying for 5 nights in the hotel. Thank goodness Smiths Falls not Ottawa.
I want to compliment the staff for all their efforts
Curtis for calling me at midnight willing to go to my property at that time
Bob for quick, efficient service
Gloria for great follow up and efficiency as well.
So much for all those big firms with all of the advertising they pay for. Nothing better than word of mouth. If you ever need a recommendation I am your champion!!
Merry Christmas and Happy New Year!!!
– Helena Craig

We called Toshack on the recommendation from our neighbour and subsequently purchased a new furnace. We were quite pleased with everyone we dealt with from the sales person and office staff to the installers. We had to call the after hours service for a minor issue and the service person responded in a timely manner, he was very personable and very competent. The overall experience was very good and we would recommend Toshack to others. We are also very pleased with our new furnace it is so quiet that it is hard to tell if it is running.
Scott and Renee Berquist

Very pleased with everyone from Bob Barkley, our first contact, to the four gentlemen who installed our new and hauled away our old equipment, to Gloria Lawrence in the office. The whole process was smoothly, professionally handled. No complaints, only compliments to everyone involved. Thank you so much!
– Susan Lawson

Regarding the maintenance of her oil furnace:
Very pleased with your technician Dave. Very knowledgeable, very efficient, and very pleasant…a real asset to your company.
– Cathy Meppelder

The overall experience with the new furnace installation from the sales aspect to the installation has been seamless and we really appreciate the effort that goes into creating such professionalism.
We would have absolutely no hesitation recommending Toshack to friends, family and the community.
Thanks to all of you.
– Richard and Rotha Lennox

We were impressed with the high level of customer service that we received from Toshack Service and Maintenance and their thoroughness in going through step by step of the whole furnace installation procedure.
– Andrew McNish

We love our new propane furnace! The furnace is soooo quiet and we like the variable speed fan, you can hardly tell when the furnace is running. We also like the fact that we no longer have to worry about our oil tank leaking. Great job guys!!!
– John Griffin

As my numbers above show I am very pleased with the service I have received from Toshack Services. The tendering process and sales staff were excellent, the Office Staff was extremely helpful and the administration has been in touch with me to check on my satisfaction with the job that their company did. Toshack’s have been my go-to provider of heating and cooling services for a very long time and I have every reason to continue using their services in the future.
– John Mohan

We would just like to say that Toshack’s from beginning to end treated us extremely well. We have recommended them to a few of our friends who seem to be interested in purchasing a new furnace. As yet we have not used our furnace as it is tooooooo hot but am sure all will be well in the Fall when we do. We recommend them highly, not only Bob Barkley who took his time explaining everything but the guys who did the work and the gals at the office. Everyone were always willing to answer any questions we had. Thanks.
– Ed & Ginny Blad

All the staff at Toshack, are very helpful and professional and certainly knowledgeable with the product. We already use them for servicing on our furnance, hot water tank and now our new Lennox Air Conditioner. I called Toshack when we decided to purchase/install the air conditioner because of our past experiences of their great service, their well informed sales people and prompt service staff as well as the fact that they are a Lennox Dealer, which we felt was a bonus. Lennox is a well known and trusted name in the cooling and heating industry so we knew we were installing a great product and the dealer was knowledgable with the product. A winning combination. I will be recommending Toshack and Lennox to all. Thank you.
– Dave & Lynn McCracken

Both my wife and I were extremely satisfied with the complete installation of the three units installed by Toshack. The employees were very professional, even the clean up was well done.
– Clayton Paquette

I was very satisfied with Toshack in every way, from the initial meeting to the final installation. Very professional from beginning to end.
– Sean Stewart

No complaints, all work was completed in a timely and professional manner. Any questions or concerns we may have had during the install process were answered and dealt with immediately and left us feeling confident with the work of the installers. We are very happy with the service of the Toshack crew and of course with the end result…a great heating system for our home.
– Jim and Kathy Elliott

I was very pleased with the professionalism of all I came into contact with from Toshacks. I certainly plan to utilize their services again in the future for some other ideas I have for my home.
– Michael Moore

I am very impressed with the work done by the Toshack plumbing install crew. It was a positive experience for me and I would be more than happy to give Toshacks an excellent referral. Great work again!
– Ron Casselman

I have had Toshack do other work for me in the past and have always had great service. That is why I chose them to replace my furnace.
– Paulette Turcotte

Keep up the good work!
– Guy Cuerrier

Rep was awesome when he originally met with us, installation team was A-1 and office girls were absolutely fantastic!! Couldn’t wish for a better experience. Toshack ROCKS!!!!
– Bob Welch

The men from Toshack were knowledgeable, clean, and definitely knew what they were doing. We could not have asked for better serivce and our new furnace works great! We really like the new thermostat that was installed.
– Ron and Agnes Goodfriend

Toshack service people were quick, helpful and clean. My experience was a very positive one.
– Ron Patterson

Very professional from the very beginning. Fast, friendly service, everything from finding the problem to replacing the furnace was about a week. They still understand what customer service is all about. Can’t say enough good things about the whole experience.
– Gary Comeau

Have always had excellent service and maintenance care of my equipment. The office staff are always available and courteous and get back to me promptly, whenever I have had to call Toshack.
– John Tait

We are so very pleased with the service. The men that came to our home were #1. A very enjoyable experience. Have told a lot of family and friends about Toshack already. Thank you so much.
– Ed McLean and Nancy Lewis

While the installation was done in a professional and courteous way, what was most importanty, in my case, was the competitive quote provided by my dealer, Toshack. I chose Lennox based on reputation and value. Toshack’s performance is all 10’s.
– John Maksymiak

It was nice to see young fellas that really knew what they were doing and very courteous to the customers … Great job.
– Rhonda Bell

I think the service is very important and they were extremely good.
– Doris Armstrong

I am very well pleased with Toshack Service and my new furnace. Thanks.
– Sherry Baltzer

The gentlemen from Toshack Service & Maintenance were great. They were on time, finished when they said they would and didn’t leave one scrap of debris. The old furnace was removed and the new one looks like it has always been there.
My husband and I would recommend this dealership to anyone.
– Bev Marshall

We were very pleased with the serivce received and with our new furnace. It is really quiet and works well.
– Dennis Major

I am highly pleased and had no complaints whatsoever with Toshack Service and the Lennox furnace as well. Completed in one day, 8 hour service, very efficiently.
– Dorine Warren

Just really appreciated the clean and tidy appearance of the installation after the fact. What was removed had always bothered me due to the sloppy joints and glue smears on everything.
I care for my mother in my home, she is terminally ill. The installers were quiet and professional and she was able to rest undisturbed despite the project underway.
– Wendy Boakes

Very courteous and polite.
– Dave Pelkey

I am very satisfied with Toshack’s installation of my new heat pump. Toshack had previously intalled a heat pump which I continued to use for 27 years without any problems. I am very hopeful that this new heat pump will provide me with the service that last one did.
So far, this unit has exceeded our expectations. We will see what the colder weather brings.
– Pat McDade

Having a Lennox electric furnace and heat pump for going on 20 years, when it came time to make a gas replacement, I had no hesitation to choose Lennox and Toshack again.
– James Wilkin

Keep up the great work!
– St. Francis De Sales

We are very pleased with the service provided by Toshack Service & Maintenance. They showed up when they said they would, the service was excellent and all of the people we dealt with at Toshacks were very friendly and professional. Thanks to all!
– Brian DesRochers

They were a great company to deal with right from the first call I made. Thank you so much. It’s nice to see customer service is still important to some companies.
– Nancy Roberts

Toshack’s always provide prompt and professional service. We are very happy with the service they provide and I do not hesitate to refer other people.
– Peter Ross

Toshack Service is the best service contractor that I have ever dealt with! I’m very pleased with the plumbing work that was done. I found Toshack employees to be respectful and I’ve always had good service from them. I will be letting others know how extremely pleased I am with your company!
– G. Aultman

I can’t say enough about the great service we received. Toshack responded to my request for a quote immediately. Their price was the best overall. They were the only company who even mentioned potential rebates. The installation was worry-free and even the cleanup was amazing. These folks are the epitome of professionalism.
– Isobel Tuttle

We are extremely happy with our new heating/cooling system. Very professional, knowledgeable staff. Hard working, friendly and very patient with our questions. Great company to deal with!
– Sheila Robertson

I found all members of Toshack, with whom I had contact, to be professional, courteous, knowledgable and friendly. I would recommend them to anyone who required their services.
– Dennis Belcher

The saleman knew his products and explained the future savings for each option of the different pieces of equipment. The installation crew arrived on time, was accurate with their installation time estimate, were polite and introduced every member of the crew, and left an extremely clean work space both in the house and outside. The ‘how to use’ briefing was very well thought out. The admin staff was very efficient and on time with their paperwork and scheduling. Overall, my experience was better than I had hoped for! Full marks to everyone.
– Peter Ogilvie

The Toshack installation team was excellent, professional, very thorough and very courteous. They also took the time to instruct us in using the new furnace. Excellent work! Very impressive!
– Steve LaPlante

I take this opportunity to commend the two workers who installed my new furnace on August 21, 2012 ‘Curtis and Matt’. Both were courteous and very kind to me in a time of trouble when illness overcame. We needed help, which they gave us without hesitation until the ambulance arrived. They were left alone in the house for several hours; everything was done when I returned and the house was clean and the same as if nothing had been done. They are great workers and good people; I would have them back anytime or recommend them to anyone. Also ‘Greg’ is a great guy and excellent technician. Sincerely, C. Anderson.
– C. Anderson

After researching the companies in our area two years ago when we decided to install air conditioning, we went with Toshack. The service was excellent then, so there was no doubt or hesitation this time when we needed, first someone to come and fix our furnace, then to install the new one. We are going to have Toshack to any future plumbing we need from now on as well. The company is trustworthy and completely professional in every way.
– Brian McKinley & Arlene MacDonald

The sales representative (Bob Barkley) was excellent. He went above and beyond what normally is expected of anyone. He helped deal with the problems that we were having with the gas company and stayed with everything until the final installation. The ‘Installing Staff’ (all 5 of them) were very impressive in the quality of the work and the positive, polite, relaxed and caring manner in which they did their work. They involved me in any decisions that had to be made about the installation. Great job!!
– Donald Greenham

The Sales Rep and Installation Team both were worth choosing Toshack over the other local company that is Lennox.
– Stephen Runions

I am thoroughly satisfied with the service Toshack has given me over the years.
– Claudette Hart

I’m not just answering all items excellent because I’m easy to please. The truth is, I called Toshack’s because I was unhappy with the service my last dealer was giving me. I’m not looking for a deal. I’m looking for a service company I can depend on. I believe I’ve found it.
– Donnie McElwain

A great installation yesterday. A very pleasant and flexible team.
– Tammy Parent

Although we had some previous issues with an install, Bob and Pat stood behind their products and resolved the problems to our satisfaction. We will continue to be customers of Toshack Service in the future. Customer satisfaction is very important to me and all of the people at Toshack’s excel in this area! Thank You!
– Tracey Deegan

I was very pleased with the guys that installed my system, they were all very professional and friendly. Bobby Barkley did a very good job at explaining all the systems to me so that I could make an informed choice. Gloria was great, and was a great help with all the paperwork, and at getting my furnace and my air conditioner going. Thank you all.
– Donna Jarvis

I would like to thank Bob, Pat, Gloria, Curtis, Justin, Ward, Mark, Mike, Jay & Aidan for all their work in putting in the heating system. I would have no trouble in recommending your company at any time!
– Lorne Bradshaw

The installation crew were very friendly and professional. Very pleased with the Toshack staff overall.
– Wayne & Patti Devereaux

Installers were efficient, accomodating and pleasant. It has been a pleasant experience for us.
– Bill Westendorp

Thanks for making this a very easy purchase and installation!
– Jeff Sproule

We selected Toshack to install a new furnace, air conditioner, and to service an existing gas fireplace after receiving a number of quotes from various companies. Our experience with Toshack has been excellent in terms of sales, administration, installation, and service. It was a difficult job, involving a very tight crawl space, but Toshack was able to deploy the resources required to get the job done quickly. We like that Toshack is a local company with a strong track record and good after-installation service options. We’d highly recommend Toshack to others.
– David Donovan

Bob and Gloria were great to work with. The customer service received from them exceeded my expectations!
– Shannon Fontaine

Installation crew were excellent. Very professional and left everything cleaned up. Thank you.
– Cheryl Cook

Ten is the best and so are you Great experience dealing with Toshack and staff.
– Glenn and Dorinda Singleton